Sunday, February 24, 2019

WS-C3850-24P system crashes

Cisco Bug: CSCvb91970 - Switch Crash in the FED Process


*Feb 24 09:52:00.894: %IOSXE_INFRA-4-NO_PUNT_KEEPALIVE:  Keepalive not received for 300 seconds
*Feb 24 09:52:00.894: %IOSXE_INFRA-2-FATAL_NO_PUNT_KEEPALIVE:  Keepalive not received for 300 seconds resetting
IOSD RP: 1 messages not written to btrace log fileFeb 24 09:54:13.849 RP0/0: %PMAN-3-PROCHOLDDOWN: The process linux_iosd-image has been helddown (rc 134)
Feb 24 09:54:14.083 RP0/0: %PMAN-0-PROCFAILCRIT: A critical process linux_iosd_image has failed (rc 134)
Feb 24 09:54:14.269 RP0/0: %PMAN-3-RELOAD_SYSTEM: Reloading: Peer switch is not standby ready. System will be reloaded

Chassis 1 reloading, reason - Reload command
                                            Feb 24 09:54:22.741 FP0/0: %PMAN-5-EXITACTION: Process manager is exiting: reload fp action requested
Feb 24 09:54:27.761 RP0/0: %PMAN-5-EXITACTION: Process manager is exiting: rp processes exit wFeb 24 09:55:10.684 RP0/0: %PMAN-3-PROCESS_NOTIFICATION: System report /crashinfo/system-report_1_20190224-095451-UTC.tar.gz (size: 27380 KB) generated

Fixed by upgrading to the latest IOS: cat3k_caa-universalk9.16.03.07.SPA.bin

Procedure:
Step 1 Copy the new image from TFTP server to flash:

Switch# copy tftp://10.1.1.1/cat3k_caa-universalk9.16.03.07.SPA.bin 
flash:cat3k_caa-universalk9.16.03.07.SPA.bin

Step 2  Software Install Image to Flash
request platform software package install switch all file 
flash:cat3k_caa-universalk9.16.03.07.SPA.bin new auto-copy

Step 3 Reload the switch


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